Contrary to popular belief, customer service is more than arbitrarily following orders and regurgitating a laundry list of products. Throwing a little bit of sugar, spice and everything nice (Professor X eat your heart out) into the mix cements the foundation for crowd pleasing, town-saving customer service. But here at Muse we abhor the standard, and therefore, with a little Chemical X of our own, we infuse our pillars of customer service within everyday functions. Using our own name, M U S E, modeled after the universally known 5 C’s, we have created our own acronym utilized for the perfect client services balance. 

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Mindfulness. Nestled in between societal beauty standards and unaffordable treatments costs, Muse finds itself protecting the ideal that crumbling under both is allowed, and we will never judge you for it. Being present translates into perceiving future needs. Listening evolves into trusting relationships. Proper communication eliminates misunderstandings. The goal at the end of the day is not only to assess you as patients, but to embrace you as friends.    

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Urgency. You are important to us, so what better way to prove that than with urgency. Leave us a voicemail about rescheduling an appointment? We will call back before you can spell Leontopodium Alpinum Meristem Cell Culture (ok we might be busy but we promise we will get back to you within the hour). Need to rush somewhere after your appointment? We will make sure to prioritize your time and adjust scheduling as best as we can. Feeling a bit faint? Don’t worry, I grabbed a water, sprite, candy bar and stress ball for you 5 minutes ago JUST in case. Your time matters.   

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Smile. It really is that simple. A smile goes a long way. A smile is disarming, welcoming, and research shows it makes up 53% of a positive first impression. Smiling through a tense situation and having it be the first thing someone sees during their check in process can leave a lasting impression. The essence of our office stems further than efficient and successful aesthetic treatments. It shows up in silent ways, like remembering your drink order, or sending you off with a Care Package for your wedding, but mainly in the smiles you receive throughout your process at Muse. 

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Empathy. Being kind doesn’t take much effort, but weathering someone else’s emotions does. Finding the perfect medium between the two is our bread and butter. Having the emotional bandwidth to accept that sometimes we have to meet people where they are emboldens us at  Muse to acknowledge that humans are infallible. Our providers probably know more about your best friends here than you do, so don’t upset them because we WILL find out about it. Diffusing tense situations and being a sounding board for a venting patient blends our desire to make you feel comfortable while problem solving ways to enhance your experience. We want you to feel seen here, both on your best and worst days. 

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The client experience in our office is constantly changing. If “the customer is always right” was a person you’d find them with the affable personality of Bubbles, the resilience of Buttercup, the team orientation of Blossom, and all wrapped up in a Muse name tag. Customer service is an art we attempt to perfect everyday, and with the help of our namesake, we strive, with all our own imperfections, to make sure during your time here that you don’t have to worry about any of yours.

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